Refund policy
Return and Refund Policy
Thank you for shopping at Malin Store.
In accordance with Belgian and European consumer law, we offer a right of withdrawal for online purchases. If you are not entirely satisfied with your purchase, we are here to help.
1. Right of Withdrawal
You have the right to cancel your order within 14 calendar days without giving any reason. The withdrawal period will expire 14 days from the day you, or a third party indicated by you, receives the physical goods.
You have the right to cancel your order within 14 calendar days without giving any reason. The withdrawal period will expire 14 days from the day you, or a third party indicated by you, receives the physical goods.
2. How to Start a Return
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement:
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement:
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By email: support@malinstore.net
3. Conditions for Returns
To be eligible for a return, please ensure that:
To be eligible for a return, please ensure that:
- The goods were purchased in the last 14 days.
- The goods are in their original packaging.
- The goods are not used, worn, or damaged.
- The original tags are still attached.
4. Shipping the Goods Back
You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day you communicated your withdrawal.
You must send back the goods or hand them over to us without undue delay and no later than 14 days from the day you communicated your withdrawal.
Return Costs: The direct cost of returning the goods is at your own expense.
5. Refunds
Once we receive the returned item and inspect it, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. We will refund all payments received from you, including the standard delivery costs. We may withhold the refund until we have received the goods back or received proof of shipment.
Once we receive the returned item and inspect it, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. We will refund all payments received from you, including the standard delivery costs. We may withhold the refund until we have received the goods back or received proof of shipment.
6. Exceptions
The following goods cannot be returned:
The following goods cannot be returned:
- Goods made to your specifications or clearly personalized.
- Goods not suitable for return due to health protection or hygiene reasons (e.g., earrings or unsealed undergarments).
7. Contact Us
If you have any questions on how to return your item to us, contact us at:
If you have any questions on how to return your item to us, contact us at:
- Email: support@malinstore.net